P M UPSET PATIENT PROTOCOL

1) “You look really upset.”

2) “Tell me about it.”

3) “I’m so sorry this is happening to you.”

4) “What would you like me to do to help you?”

5) “Here’s what I’d like us to do next.”

6) “Thank you so much for sharing your feelings me with, it’s really important that we understand each other completely, thank you.”