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CHANGED SINCE 1997- 2017LESS TOP DOWN
LESS BLAME CULTURE
MORE DISCUSSION- MORE DEBRIEFING
MORE DUTY OF CANDOUR
MORE TRANSPARENT
LESS POWER DISTANCE INDEX
TALENT AND LEADERSHIP AT ALL LEVELS, TO NURTURE THEM
OPEN BOX THINKING
BRAINSTORMING ABT A PROBLEM
DISCUSSING EVERY BODY'S IDEAS
SUGGESTION BOX - EMAIL ADDRESS
IMPROVING PATIENT EXPERIENCE AND OUTCOME
TALENT MANAGEMENT
DIVERSITY AND INCLUSION
FINITE RESOURCES
DIGITAL REVOLUTION
POST COVID DIGITAL CHANGES WHICH WILL STAY
INCREASING COMPLEXITY OF AN AGEING POPULATION
WORKING UNDER HIGH PRESSURE AND HIGH STRESS- AFFECTS QUALITY OF CARE AND ERROR RATES
COMPASSION FATIGUE CAUSES HIGHER LEVELS OF MORTALITY IN ACUTE SECTOR
1948- NHS FORMED- AFTER WORLD WAR2 SOCIETY REFLECTED AND DELIVERED FREE HEALTHCARE FOR ALL REGARDLESS OF AGE SEX INCOME RACE CREED COLOUR- CORE VALUE OF COMPASSION
CORE NATIONAL VALUE OF COMPASSION
COMPASSIONATE CARE= SATISFIED PATIENT
NEED TO DELIVER HIGH QUALITY CONTINUALLY IMPROVING COMPASSIONATE CARE
COMPASSION HAS 4 COMPONENTS
1/ LISTENING WITH FASCINATION- BEING MINDFUL AND PRESENT WITH THE OTHER PERSON
2/UNDERSTANDING THE CAUSES OF THEIR DISTRESS
3/ EMPATHIC RESPONSE TO THEIR DISTRESS WITHOUT BEING OVERWHELMED
4/ HELPING OTHER PERSON OF THEIR DISTRESS
PURPOSE AND VISION OF NHS- THE NARRATIVE TO DELIVER HEALTH AND WELL BEING OF THE NATION
CLARITY AND ALIGNMENT OF OBJECTIVES-FOR EVERY TEAM AND INDIVIDUAL
ALIGNING GOALS AND EFFORTS TOWARDS THE CORE PURPOSE
PRIORITISE-IMPROVES MOTIVATION AND SUCCESS
GOOD AND ENLIGHTENED PEOPLE MANANGEMENT
STAFF ENGAGEMENT IS BEST PREDICTOR OF SUCCESS
OPEN AND HONEST LEADERSHIP
CONTINUAL LEARNING AND IMPROVEMENT /INNOVATION
JAPANESE IDEA OF KAIZEN
QI QUALITY IMPROVEMENT
TIME RESOURCE AUTONOMY AND SUPPORT TO THE STAFF
EFFECTIVE TEAM WORKING
60% STAFF WORKING IN DYSFUNCTIONAL TEAMS
COLLECTIVE LEADERSHIP NOT COMMAND AND CONTROL HIERARCHICAL MODEL
OPEN HONEST LEADERSHIP WITH EMOTIONAL INTELLIGENCE AND EMPATHY
NHS STAFF 1 IN 20 OF WORKING POPULATION OF THIS COUNTRY
1 MN PPL ACCESS NHS EVERY 36 HRS
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