But there’s a paradox in our relationship with machines. While we have a tendency to over-trust
anything we don’t understand, as soon as we know an algorithm can make mistakes, we also have a
rather annoying habit of over-reacting and dismissing it completely, reverting instead to our own
flawed judgement. It’s known to researchers as algorithm aversion. People are less tolerant of an
algorithm’s mistakes than of their own – even if their own mistakes are bigger.
anything we don’t understand, as soon as we know an algorithm can make mistakes, we also have a
rather annoying habit of over-reacting and dismissing it completely, reverting instead to our own
flawed judgement. It’s known to researchers as algorithm aversion. People are less tolerant of an
algorithm’s mistakes than of their own – even if their own mistakes are bigger.
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